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Return Policy

Noah Flor Novel M&M Technology Co. Limited > Return Policy

At Noah Flor Novel M&M Technology Co. Limited, we strive to ensure that our customers are completely satisfied with their purchases. Our Return Policy outlines the conditions and procedures for returning products purchased from us, including flooring, solar materials, and decorative items.

1. Return Eligibility:

  • Products must be returned within 3 days of the purchase date.
  • Products must be in their original condition, unused, and in the original packaging.
  • A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items:

  • Custom-made or special-order items.
  • Items that have been installed, used, or altered in any way.
  • Clearance or sale items.

3. Return Process:

  • Contact Us: To initiate a return, please contact our customer service team at info@noahflor.com with your order details and reason for the return. Our team will provide you with a Return Authorization (RA) number.
  • Prepare Your Return: Pack the items securely in their original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.
  • Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Refunds:

  • Once we receive your return, our team will inspect the items to ensure they meet the return eligibility criteria.
  • If the return is approved, we will process a refund to your original payment method within 10 business days. Please note that original shipping charges are non-refundable.
  • If the return is not approved, we will notify you and arrange to have the items shipped back to you at your expense.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at info@noahflor.com. We will arrange for a replacement or refund and cover the cost of return shipping for damaged or defective items.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process to return the item and place a new order for the desired product.

7. Contact Information: For any questions or concerns regarding our Return Policy, please contact us at:

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